Managed IT Services for Local Government Agencies in DFW and North Texas
Helping You Protect Public Trust Through Reliable, Compliant, and Future-Ready Technology
Serving City Halls, Water Districts, and Public Agencies Across the DFW Region
In North Texas, local government teams like yours are the quiet force behind thriving communities. From managing city infrastructure to keeping court records secure, every department plays a role in keeping residents safe, informed, and connected. But you can’t do that if your technology isn’t keeping up.
That’s where we come in. At The Fulcrum Group, we specialize in delivering managed IT services to local governments with 10 to 200 employees across the DFW metro and surrounding rural counties. Whether you're a city manager looking for accountability or departmental leader overwhelmed by day-to-day firefighting, our team provides the clarity, compliance, and calm you need to move forward with confidence.
Why Local Governments Trust Fulcrum Group
Local Expertise, Regional Reach
Headquartered in Keller, Texas, we serve municipalities throughout Tarrant, Denton, Parker, Wise, Ellis, Johnson, and beyond. We understand the pressures facing small and mid-sized cities, towns, and special districts—because we live and work here too.
Public Sector Know-How
We know what Criminal Justice Information Services (CJIS 6.0), Texas Administrative Code Chapter 202 (TAC 202) and Information Security Risk Assessment Procedures (ISRAP) risk assessments mean in regards to cybersecurity requirements for your organization. Our managed services are built with government compliance in mind, and our documentation and reporting help you stay audit-ready and RFP-friendly.
Fixed-Fee, No-Surprises Pricing
Tired of unpredictable IT costs? Our SPOT Managed IT Services offer comprehensive support at a fixed monthly rate. No surprise bills. Just reliable performance and ongoing improvement. NOTE: There can be some related cloud services that have slightly variable fees, like for storage, logging rates and other transactional type fees.
People-First Support
Your staff deserves fast, respectful, human-centered tech support. We answer the phone, speak in plain language and take pride in "no IT jerks."
What We Help You With
- Cybersecurity & Compliance
Keep your systems secure and compliant with cybersecurity protections tailored to government requirements. From endpoint protection to encryption, MFA, and beyond, we help protect sensitive data and community trust. - Always-On Support
Our Service Desk is live answered M-F 7:30am to 5:30pm, with on call support afterhours. This is provided by our on-staff engineers here in Texas, meaning a friendlier and nicer experience. We can add 24/7 security monitoring to complement our network and device monitoring. And, we have added tools to allow users to handle their own password reset needs (helpful for those late-night police car situations) and other needs for CJIS compliance. - Vendor & Legacy System Management
Still running legacy apps? Working with multiple software vendors? We'll help document, and assist you with your vendor modernization efforts, moves to the cloud or integrations. And, with a whole new crop of AI capabilities and tools, there may be AI related projects to consider, though we always need to be mindful of potential Texas Responsible AI Governance Act (TRAIGA) implications. - Strategic IT Roadmapping
We don’t just fix problems, our best practices checklist is reviewed and discussed with you on a quarterly basis. We help you plan ahead with lifecycle management and grant-aligned strategies. We can track your budget and help you forecast out capital and operating expenses, to stretch your dollars and reduce risk. - Cloud & Collaboration Tools
We implement and support Microsoft Office 365 environments such as email, Teams, Sharepoint, OneDrive and Copilot for Office 365 to help your team work smarter and stay secure and connected. - Public Safety & Emergency Services Support
We offer specialized support for police departments, fire services, and emergency operations—where uptime and compliance aren't optional. We also understand the unique needs such as CJIS, E911, wireless connectivity in cars and ambulances or other important considerations. - Water & Wastewater District Support
From working with your preferred SCADA vendor to data compliance and remote facility access, we help water districts and utilities stay resilient and efficient. Our team supports network segmentation, secure infrastructure management, compliance tracking, and reliable communication tools for water and wastewater operations. The threats against critical infrastructure need more protections than ever.
Built for Small Cities with Big Responsibilities
Whether you manage a tight-knit town of 5,000 or a fast-growing community of 50,000, your mission matters. But you shouldn’t have to carry the full weight of IT modernization, cybersecurity, and digital infrastructure alone.
Our job is to give your team breathing room—to handle the backend, manage the risk, and provide the structure and support that frees you up to focus on the work that really matters.
Let’s Talk
If you’re in a municipal, public safety or water district leadership role and you’re feeling stretched thin, let’s connect. We’ll listen, learn about your needs, and build a plan that fits your goals and your budget.
The Fulcrum Group – Helping Local Governments in North Texas Lead with Confidence.
Call us today at 817-337-0300 to learn more about our SPOT Managed Services, or complete the form at the side of the page. We can get you onboarded in short order!
Frequently Asked Questions (FAQs) for Local Government IT Support in North Texas
What types of government agencies do you support in the DFW area?
We work with city halls, public works, water districts, public safety departments, courts, libraries, and more across Tarrant, Dallas, Denton, Parker, Johnson, Wise, and surrounding counties. Our values-driven services are designed for municipalities with 10 to 200 employees.
Do you provide support for CJIS and TAC 202 compliance?
Yes. Fulcrum Group has a long history dealing with compliance, cybersecurity frameworks, and even has a Certified Information Systems Security Professional (CISSP) on staff. Our deep experience with security includes government compliance standards, such as FBI CJIS Security Policy and Texas DPS CJIS for public safety, and Texas Administrative Code Title 1, Part 10, Chapter 202 (TAC 202) for state agencies. We help ensure your systems are audit-ready and secure.
We’ve also worked with technologies related to open records, annual cybersecurity awareness training, and we’re long-time advocates of the CIS Critical Security Controls (currently at version 8.1).
Can Fulcrum Group handle legacy software and multi-vendor environments?
Absolutely. Many local governments still rely on legacy applications or have multiple vendors in play. We document, support, and help modernize those environments at a pace that works for you and your vendor of choice.
What makes your IT services a good fit for small towns and rural municipalities?
Our SPOT Managed Services are right-sized and budget-conscious. If you want the cheapest option, that’s probably not us. But if you want quality at a great value, that’s where we fit best. You get a broad suite of backend tools to complement our security, support, and planning—without needing a full internal IT team. We bring the tools, experience, and personal touch local governments need.
Do you serve water and wastewater districts?
Yes. We can support SCADA systems, secure facility access, compliance tracking, and IT modernization for water and wastewater utilities throughout North Texas. We can also assist with the enhanced cybersecurity needs related to critical infrastructure.
Is your Service Desk local and responsive?
Yes—we actually answer the phone, and in a timely way (hold times and dropped calls are metrics we track weekly). We are based in Keller, Texas, and our Service Desk is 100% Texas-based. We answer the phone Monday–Friday from 7:30am to 5:30pm, provide on-call support after-hours, and deliver friendly, knowledgeable help when you need it most. For the quickest response after-hours, we recommend calling instead of only emailing tickets.
How can I get started with Fulcrum Group?
Simple. Reach out to us for a free consultation. We’ll assess your current situation, discuss your goals, and propose a plan that aligns with your team and budget. Let’s make sure we’re a fit for each other.
