Is your current phone system not keeping up with the demands of your business, or do you find your company missing calls, or worse yet sales due to lacking functionality or features? A new Voice over IP (VoIP) telephone system from The Fulcrum Group may be in order. With our new VoIP solutions in DFW , you can rest assured that your business needs will be met and far exceeded.

Let The Fulcrum Group’s VoIP service provide the benefits every business needs today:

  • Features that you’ll use – If you want to take a call on your laptop, or on your cell phone when you’re on the go, or you’d like to access a phone number without any hassle, then The Fulcrum Group’s VoIP services are definitely for you.
  • The ability to take on your company’s workload – With optimized technology, your VoIP system will never go down because too many calls are being made, and the system can grow with your business.
  • Low-cost and easy to install – Installing and setting up a new VoIP system in your office is easier and more affordable than you might expect. Our trained staff will not only provide all of the necessary training and help to make the transition smooth and worry-free, but we can also help you find the right solution that meets your budget.

If you’re not happy with your current phone solution, have outgrown your existing system, or are looking for new features; call us today, and let us help you make the right choice.

Frequently Asked Questions

1. What is VoIP and how does it work for small businesses?

VoIP (Voice over Internet Protocol) lets small businesses make phone calls using their internet connection instead of traditional phone lines. It reduces costs, supports remote work, and enables features like voicemail-to-email, call routing, and CRM integration-all with greater flexibility and scalability.

2. What are the benefits of VoIP for small businesses?

VoIP offers cost savings, flexible device options, advanced features like auto attendants and call recording, easy scalability, and better call quality. It also integrates with business apps like CRM systems to streamline communication and improve productivity across remote and on-site teams. And Fulcrum has provided VoIP support in DFW for almost 20 years.

3. Why should local governments switch to VoIP?

VoIP helps municipalities cut telecom costs, support hybrid workforces, and improve communication between departments. Cloud-based systems offer reliability during outages and natural disasters, ensuring critical services stay online with mobile apps and automatic call rerouting-even when power is down.

4. What is Switchvox and how is it different from other VoIP systems?

Switchvox is a Sangoma VoIP system known for its robust features, ease of use, and flexible deployment (cloud or on-premise), all while meeting compliance standards . It includes unified communications, mobile apps, call analytics, and advanced routing-making it ideal for growing businesses and government teams.

5. Is cloud-based VoIP reliable for business and government use?

Yes. Cloud-based VoIP systems like Switchvox offer high uptime, geographic redundancy, and 24/7 monitoring. When designed for high availability and managed by us, they can be more reliable than legacy systems and provide resilient communications-even during local outages or emergencies.

6. What VoIP features help small business and public sector teams the most?

Key VoIP features include auto attendants, call queues, mobile and desktop apps, voicemail-to-email, call recording, video conferencing, and reporting. These tools improve customer service, support remote teams, and increase operational efficiency.

7. Do VoIP phones work during power or internet outages?

Yes, even though cloud VoIP phones rely on internet connectivity, they can reroute calls to mobile phones or backup locations during internet. Even if your power is out in your area, your cloud-based VoIP system continues to operate. Mobile softphones let users stay connected from anywhere with internet access, ensuring business continuity during disruptions.

8. How can I tell if my business is ready for VoIP?

If your phone system is outdated, expensive, or lacks flexibility, it's time to consider VoIP. A VoIP readiness assessment checks your network, bandwidth, and user needs to ensure a smooth transition and long-term reliability.

9. Can I keep my existing phone numbers with VoIP?

Yes. Most VoIP providers allow number porting, so you can keep your current phone numbers when switching to a new VoIP system. The process is usually seamless with minimal downtime.

10. Can I use VoIP while traveling?

Yes. VoIP systems like Switchvox include mobile and desktop apps that let you make and receive calls from anywhere with internet access. It's ideal for remote workers, traveling staff, or hybrid teams who need constant connectivity.