Managed Services

The Fulcrum Group, Inc. offers End-User IT Outsourcing (managed services) forTexas DIR information technology assets through this contract. Managed services include: Provisioning of Equipment; Desktop Outsourcing, and Asset Tracking. Support Services include: Service Desk; On -Site MAC; Remote Support; Standard and Ad Hoc Reporting Documentation; Break/Fix/Maintenance; and Unwind/End of Engagement services. Technology Services include: Mobility; HVD; Network Management; Software and Security Services. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. Resellers are not available for this contract.

The Fulcrum Group DIR Contract Number: DIR-CPO-5031

Fulcrum Group End-User IT Outsourcing Price List: Click HERE for our latest Texas DIR Price List.

Warranty Policy: The Fulcrum Group, Inc. warrants that The Fulcrum Group, Inc. will perform Managed Services in a professional manner and in accordance with the description in the applicable SOW in all material respects.

Return Policy: Not applicable

VPAT: Not applicable

DIR Cooperative Contracts Program
The Fulcrum Group, Inc. DIR Contract DIR-CPO-5031 Link

Prospective qualified customers may request quotes by contacting David Johnson, david@fulcrumgroup.net, 817-898-1281. Purchase Orders can be sent to David Johnson, david@fulcrumgrooup.net.  Reference DIR contract number DIR-CPO-5031 when placing Purchase Orders.

SERVICES OFFERED ON THIS CONTRACT

Service Category Description Fulcrum Offering
Management Services: The management of customer owned equipment or vendor provided equipment.
Provisioning of Equipment This category includes any information technology equipment that may be made commercially available... Successful Respondent shall be responsible for bearing the cost of acquisition or lease costs... Available as an add-on to our SPOT Managed IT Services.
Desktop Outsourcing Services This category includes services related to desktop computers...
  • Deskside dispatch
  • Hardware break/fix
  • Installations, moves, adds and changes (IMAC)
  • Remote server
  • LAN/WAN (where applicable)
  • Shrink-wrapped software
  • First-level application
  • Enterprise-specific
  • IT asset inventory
  • Backup and recovery
  • Patch management
  • Output management
  • Hardware standards
  • Service desk
 Standard feature of our SPOT Managed IT Services.
Asset Tracking Services Maintain a central asset management system... The system should also be used for tracking any services... Standard feature of our SPOT Managed IT Services.
Support Services: Services provided in the course of providing Management Services.
Service Desk Manage and supply a toll-free number, email, or web application for issue reporting...
  • Labor, facilities, systems
  • First/second-level support
  • Problem tracking/resolution
  • Remote access
 Standard feature of our SPOT Managed IT Services.
On Site Support & MAC Services Provide day-to-day on-site technical support... installation/de-installation, equipment modifications, etc. Available as an add-on to our SPOT Managed IT Services.
Remote Support Services Manage and provide remote support... phone assistance for off-site problem resolution. Standard feature of our SPOT Managed IT Services, also available as a stand-alone service.
Standard and Ad Hoc Reporting Produce online or hard copy reports... authorized users can view/query reports electronically. Standard feature of our SPOT Managed IT Services.
Break/Fix/Maintenance Services Manage support for all provided equipment... includes maintenance, troubleshooting, upgrades. Available as a stand-alone service.
Unwind/End of Engagement Manage de-installation and packaging... provide plan and remove hard drives for customer destruction. Available as a stand-alone service.
Technology Services: Specific applications or technology-centered processes.
Mobility Provision of mobile support...
  • BYOD management
  • Connectivity
  • Problem handling
 Available as a stand-alone service.
Hosted Virtual Desktop (HVD) Access applications via centralized server with thin client solution. Available as a stand-alone service.
Network Management Manage services for connectivity, monitoring, and bottleneck elimination... utilizes TEX-AN for telecom. Standard feature of our SPOT Managed IT Services.
Software Services Manage software configuration, patching, imaging, and deployment processes. Available as a stand-alone service.
Security Services Manage security aspects: firewalls, passwords, data protection, default configs, drive retention... Available as a stand-alone service.