Professional Services Engineer-Architect- Keller TX
Keller, TX | Hybrid
Builder. Implementer. Problem Solver. Occasional Diagram Artist.
Who are you?
We’re looking for a builder, a true consultant and technologist who understands the importance of standards and planning.
Someone who enjoys taking a project from idea to reality. You’ll identify opportunities, recommend designs, implement solutions, migrate and upgrade, document, communicate, and occasionally save the planet.
Most weeks it means upgrading network infrastructure, implementing Azure services, replacing servers, migrating SharePoint data, deploying Intune, improving security, or helping a client modernize technology they’ve ignored since the Obama administration. Some weeks that means leaning into newer Microsoft 365 and cloud solutions, or handling a technical support escalation.
While you don’t need to know everything, you do need to love learning.
What have you done?
The ideal person would be keyed into Modern Work and less focused on legacy technologies. That person has successfully completed projects related to at least 5 of our top SMB technology needs, such as
- Windows Server implementations, Users and Groups design, DNS, DHCP, and PowerShell
- SonicWall, Cisco Meraki, and Ubiquiti networking
- Storage systems and backup platforms
- Hybrid cloud environments/Hyper-V infrastructure
- Microsoft 365, Entra ID, Duo, CAP, SSO and SAML integrations
- SharePoint and file migrations
- Intune and device management
- Security or governance projects and technology modernization
- AI enablement projects involving Microsoft Copilot and Copilot Studio
Why us?
The Fulcrum Group, Inc. is a growing IT Services Company with a 24+ years history in DFW and a great reputation with our clients and in the IT community. Work is fast-paced, but we always make a little time to celebrate success and enjoy each other’s sense of humor. Ownership is engaged and active in the business on a daily basis. We’ve won multiple vendor and industry awards, including Channel Futures MSP501 and CRN’s MSP 500, recognition as one of the top managed service providers in the US.
What we need
We are looking for a Level 2.5-3 Professional Services Engineer or Architect partially based out of our Keller office to add to our small team. We need:
- A personable service professional who understands the need to communicate with our client’s contacts and cultivate a relationship with teammates
- Current technical skills, with a desire to keep learning and growing, and general IT skills including design, implementation, service, and troubleshooting
- Someone able to handle the administrative duties of being an engineer in managing time and notes in tickets, developing documentation, creating scopes and estimates, writing assessments, and cracking me up with a timely movie reference, once in a while
- Someone who has been hands-on in the design, implementation, and support of modern networks and catering to Microsoft’s concept of Modern Work
- Deep experience in general networking and core infrastructure areas, especially Active Directory, DNS, DHCP, Group Policy, identity, and permissions.
- A great candidate would also have strong verbal and written skills to inspire internal and external client confidence.
What you’ll do
As our Professional Services Engineer, you will take ownership of projects for our managed services clients and
- Develop initial plans, document the planned design in Visio, and detail implementation steps
- Conduct user testing and quality control measures during deployments
- Develop client deliverables for projects (end user instructions)
- Help fractional CIOs estimate hours for projects and ensure the proper hardware, software, and licenses are procured
- Work with other Professional Services team members to help develop standards and best practices for our Proactive Services lead to add to our quarterly “best practices” checklists
- Assist the Platform Services lead with tools
- Assist the Service Desk team with escalated tickets
- Be hands-on to deploy new systems and technologies to our clients (when needed)
- Help support the Fulcrum network and help R&D new solutions (can say anybody browser fatigue)
This is not a 24×7 position, but there are alternating on-call, periodic weekend and/or after-hours work required. We are an engineer-driven firm, so we also work to balance support efforts across the entire team.
Requirements
- At least five years of service delivery, network design, implementation, and administration
- Experience with common network management tasks and tools
- The ability to document networks using Microsoft Visio or a similar tool
- Related certifications or the ability to attain certification within six months of employment
- Experience developing and implementing network standards
- Good data gathering, problem-solving, and “best practices” acumen
- There is some local travel (in DFW) for projects requiring physical installation, but rare out of DFW, except for maybe conferences
Bonus Skills
- College degree or greater years of network admin/system admin experience
- Past IT consultant or MSP expertise (knowledge of MSP tools such as Autotask PSA, Datto RMM, ScreenConnect, IT Glue, Liongard, Auvik, SentinelOne EDR, backups, cloud storage)
- Experience with Microsoft SQL or other databases (design, maintenance plans, performance tuning)
- Strong knowledge of security technologies beyond basics
- Knowledge of compliance areas such as CJIS, HIPAA, PCI, FTC Safeguards
- We prefer lifelong learners
Salary Range
- $85,000 – $125,000 Base plus bonus program based on balanced scorecard. Actual base and bonus dependent on experience and possible client base
Frequently Asked Questions
A Professional Services Engineer at The Fulcrum Group, a managed IT services provider (MSP) in Keller, Texas, owns technology projects for small and mid-sized business clients across Dallas-Fort Worth. Typical projects include Microsoft 365, Entra ID and Intune deployments, SharePoint and file migrations, Azure and hybrid cloud, Windows Server upgrades, firewall and network refreshes, security improvements, and Microsoft Copilot AI enablement, from design and documentation through implementation and client handoff.
This is a hybrid position partially based out of our Keller, Texas office. Hybrid work requires manager approval and depends on client needs, security requirements and job performance. Some local travel to client sites in the DFW area is required for projects involving physical installation; travel outside DFW is rare, except for occasional conferences.
We look for at least five years of service delivery, network design, implementation and administration experience, with successful projects in at least five of our core SMB technology areas, such as Windows Server, Microsoft 365, Intune, networking, backup, or hybrid cloud. Microsoft certifications are preferred, but you can also qualify if you are able to earn a related certification within six months of employment. MSP tool experience with Autotask PSA, Datto RMM, IT Glue or SentinelOne is a plus.
Yes. Ongoing learning is part of the job, with a planned training roadmap focused on Microsoft Modern Work, Security, Azure, and Microsoft Copilot and AI skills. Engineers can use our Microsoft partner training resources and Ingram Micro Xvantage eLearning, and The Fulcrum Group pays for prior-approved certification exams that you successfully pass.
This is not a 24×7 position, but it does include alternating on-call duty and periodic weekend or after-hours work, usually for scheduled maintenance windows and project cutovers. As an engineer-driven firm, we balance support efforts across the entire team so no single engineer carries the load.
Yes. Because our engineers may work in client environments with law enforcement and other regulated data, this position requires pre-employment screening, including a criminal-history background check and fingerprint-based screening that may include FBI records. Employees also complete required cybersecurity, HIPAA and CJIS security awareness training.
The Fulcrum Group has served DFW businesses for more than 24 years and has been recognized on the Channel Futures MSP501 and CRN MSP 500 lists of top managed service providers. You will work on a small, collaborative team with engaged ownership, a steady variety of modern Microsoft and cloud projects, and a culture that celebrates success and values a good sense of humor.
